You are advised to limit your load to the maximum contracted service.
You are advised to switch off the load and reset the circuit breaker. If the meter fails to energise, kindly contact our customer care team.
The devices we install in your home are owned by our Company. Nevertheless, you are responsible for them. You must make sure that they are not damaged
Only in exceptional cases such as to repair, replace, inspect or remove your meter. As long as there is no damage to the smart meter, meter reading will always be done [...]
We usually disconnect your services due to unpaid bills or other irregularities. Please contact ARMS or our customer care team for more information on this difficulty.
We usually disconnect your services due to unpaid bills or other irregularities. Please contact ARMS or our Customer Care team for more information on this difficulty.
The electricity is installed in a suitable location identified by Enemalta plc, ideally inside your property.
In what ways does the smart meter tackle issues such as pilferage, inefficiencies, and energy theft?Lorraine Gravino2018-01-18T09:11:50+01:00
The smart meter is equipped with sensors that will trigger an alarm at Enemalta plc if it is tampered with. Furthermore, given that the smart meter can be read very frequently [...]
I produce energy to service my household and feed excess energy on the national grid. Does the smart meter also keep a record and provide me with information regarding my contribution to the national grid?Lorraine Gravino2018-01-18T09:11:25+01:00
The meter registers both import and export of energy; therefore, it allows us to register what you are consuming as well as what you are producing.