What can I do to avoid the circuit breaker tripping?
Lorraine Gravino2018-01-22T11:03:01+01:00You are advised to limit your load to the maximum contracted service.
January 2018
The circuit breaker of the meter tripped: What should I do?
Lorraine Gravino2018-02-09T13:05:13+01:00You are advised to switch off the load and reset the circuit breaker. If the meter fails to energise, kindly contact our customer care team.
Am I responsible for any metering or other electricity equipment installed at my property?
Lorraine Gravino2018-01-22T11:08:23+01:00The devices we install in your home are owned by our Company. Nevertheless, you are responsible for them. You must make sure that they are not damaged
Will I still be visited by a meter reader once the smart meter is installed?
Lorraine Gravino2018-01-22T11:08:42+01:00Only in exceptional cases such as to repair, replace, inspect or remove your meter. As long as there is no damage to the smart meter, meter reading will always be done [...]
You have disconnected my supply. Why did this happen? What should I do?
Lorraine Gravino2018-02-22T11:59:53+01:00We usually disconnect your services due to unpaid bills or other irregularities. Please contact ARMS or our customer care team for more information on this difficulty.
You have disconnected my supply. Why did this happen? What should I do?
Lorraine Gravino2018-02-09T12:44:30+01:00We usually disconnect your services due to unpaid bills or other irregularities. Please contact ARMS or our Customer Care team for more information on this difficulty.
How will I recognize the meter installer?
Lorraine Gravino2018-01-18T09:12:54+01:00The installers will wear a uniform and an identity tag pertaining to Enemalta.
Is the smart meter installed inside or outside my property?
Lorraine Gravino2018-01-18T09:12:19+01:00The electricity is installed in a suitable location identified by Enemalta plc, ideally inside your property.
In what ways does the smart meter tackle issues such as pilferage, inefficiencies, and energy theft?
Lorraine Gravino2018-01-18T09:11:50+01:00The smart meter is equipped with sensors that will trigger an alarm at Enemalta plc if it is tampered with. Furthermore, given that the smart meter can be read very frequently [...]
I produce energy to service my household and feed excess energy on the national grid. Does the smart meter also keep a record and provide me with information regarding my contribution to the national grid?
Lorraine Gravino2018-01-18T09:11:25+01:00The meter registers both import and export of energy; therefore, it allows us to register what you are consuming as well as what you are producing.