The Enemalta customer care team and our subsidiary customer support and billing company Automated Revenue Management Services Ltd (ARMS) can answer your queries and provide the support you may need whilst using our services.
We seek to provide you with the assistance or information you require as quickly as possible.
When using any of the channels indicated in this section to get in touch with us or with ARMS, you are required to quote your:
- Account number;
- Meter number (if applicable);
- An accurate address of the property where assistance is required.
Your Account Number and Meter Number are listed in your water and electricity invoices (billing document). Your electricity meter number is also printed on the meter itself.
For urgent technical assistance about our services,
call our 24/7 customer support team on 8007 2224.
When should you contact ARMS?
When should you contact Enemalta’s customer care team?
Freedom of Information Act
Use this form to send us general queries about our services and about this website.
Click here to report a power cut or here to report other technical difficulties.
You may also use this form to anonymously report electricity theft or other irregularities related to our services: