Becoming an Enemalta customer
Lorraine Gravino 2018-03-09T12:32:43+00:00Becoming an Enemalta customer You are likely to become an Enemalta customer for the first time your first property. In this regard, you would need to apply for a [...]
Becoming an Enemalta customer You are likely to become an Enemalta customer for the first time your first property. In this regard, you would need to apply for a [...]
Our Customer Charter Our Customer Charter defines the terms and conditions of our services, including our commitments and responsibilities to you as our customer, your corresponding obligations to our [...]
Measuring your consumption Your electricity consumption is measured in kilowatt hours (kWh). One kilowatt hour is the amount of electrical energy consumed when switching on electrical equipment rated at [...]
Tariffs, billing and payments Our billing processes are handled by ARMS Applicable tariffs Applicable tariffs for electricity services are regulated through the Electricity Supply Regulations (S.L. 545.01) and authorised [...]
When things go wrong Our customer care and customer technical response teams are constantly trained to assist you when you experience difficulties in using our services. Power cuts and other [...]
Technical service specifications We are committed to providing you with an optimal service in line with all applicable regulations and international standards. Here are the technical service levels of [...]
Other services You may need other electricity services from our Company. We are committed to offer these services at a fair price and within a reasonable timeframe. To request [...]
Grid-connected renewable energy systems As the electricity network operator, we are responsible for providing you with the necessary metering and connection equipment to use your renewable energy generators (such [...]