January 2018

Becoming an Enemalta customer

2018-03-09T12:32:43+00:00

Becoming an Enemalta customer You are likely to become an Enemalta customer for the first time your first property. In this regard, you would need to apply for a [...]

Becoming an Enemalta customer 2018-03-09T12:32:43+00:00

Our Customer Charter

2018-03-08T13:55:18+00:00

Our Customer Charter Our Customer Charter defines the terms and conditions of our services, including our commitments and responsibilities to you as our customer, your corresponding obligations to our [...]

Our Customer Charter 2018-03-08T13:55:18+00:00

Measuring your consumption

2018-02-27T11:33:52+00:00

Measuring your consumption Your electricity consumption is measured in kilowatt hours (kWh). One kilowatt hour is the amount of electrical energy consumed when switching on electrical equipment rated at [...]

Measuring your consumption 2018-02-27T11:33:52+00:00

Tariffs, billing and payments

2018-03-09T12:34:38+00:00

Tariffs, billing and payments Our billing processes are handled by ARMS  Applicable tariffs Applicable tariffs for electricity services are regulated through the Electricity Supply Regulations (S.L. 545.01) and authorised [...]

Tariffs, billing and payments 2018-03-09T12:34:38+00:00

December 2017

When things go wrong

2018-02-26T09:57:08+00:00

When things go wrong Our customer care and customer technical response teams are constantly trained to assist you when you experience difficulties in using our services.  Power cuts and other [...]

When things go wrong 2018-02-26T09:57:08+00:00

Technical service specifications

2018-05-28T13:41:17+00:00

Technical service specifications We are committed to providing you with an optimal service in line with all applicable regulations and international standards. Here are the technical service levels of [...]

Technical service specifications 2018-05-28T13:41:17+00:00

Other services

2018-02-27T11:41:02+00:00

Other services You may need other electricity services from our Company. We are committed to offer these services at a fair price and within a reasonable timeframe. To request [...]

Other services 2018-02-27T11:41:02+00:00

Grid-connected renewable energy systems

2018-08-17T10:52:48+00:00

Grid-connected renewable energy systems As the electricity network operator, we are responsible for providing you with the necessary metering and connection equipment to use your renewable energy generators (such [...]

Grid-connected renewable energy systems 2018-08-17T10:52:48+00:00