Becoming an Enemalta customer
Lorraine Gravino2019-12-11T08:24:51+02:00Becoming an Enemalta customer You are likely to become an Enemalta customer for the first time your first property. In this regard, you would need to apply for a [...]
January 2018
Our Customer Charter
Lorraine Gravino2018-03-08T13:55:18+02:00Our Customer Charter Our Customer Charter defines the terms and conditions of our services, including our commitments and responsibilities to you as our customer, your corresponding obligations to our [...]
Measuring your consumption
Lorraine Gravino2019-12-11T08:25:57+02:00Measuring your consumption Your electricity consumption is measured in kilowatt hours (kWh). One kilowatt hour is the amount of electrical energy consumed when switching on electrical equipment rated at [...]
Tariffs, billing and payments
Lorraine Gravino2019-12-11T08:27:06+02:00Tariffs, billing and payments Our billing processes are handled by ARMS Applicable tariffs Applicable tariffs for electricity services are regulated through the Electricity Supply Regulations (S.L. 545.01) and authorised [...]
December 2017
When things go wrong
Lorraine Gravino2019-12-11T12:52:04+02:00When things go wrong Our customer care and customer technical response teams are constantly trained to assist you when you experience difficulties in using our services. Power cuts and other [...]
Technical service specifications
Lorraine Gravino2018-05-28T13:41:17+02:00Technical service specifications We are committed to providing you with an optimal service in line with all applicable regulations and international standards. Here are the technical service levels of [...]
Other services
Lorraine Gravino2019-12-11T08:51:29+02:00Other services You may need other electricity services from our Company. We are committed to offer these services at a fair price and within a reasonable timeframe. To request [...]
Grid-connected renewable energy systems
Lorraine Gravino2019-12-11T08:53:51+02:00Grid-connected renewable energy systems As the electricity network operator, we are responsible for providing you with the necessary metering and connection equipment to use your renewable energy generators (such [...]