August 2020

12. Complaints


If you have any complaints regarding our processing of your personal data, please note that you may contact us or our Data Protection Officer at the details indicated above. You also [...]

12. Complaints2020-08-04T10:12:57+02:00

11. Keeping your data secure


We take pride in keeping your data secure and will take appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing, including against accidental loss, destruction, storage [...]

11. Keeping your data secure2020-08-04T10:08:38+02:00

10. Your Rights


For as long as we retain your personal data, you have certain rights in relation to your personal data including: Right of access – you have the right to ascertain the [...]

10. Your Rights2020-08-04T10:08:03+02:00

9. Data Retention 


We retain your personal data exclusively for the period in which we may lawfully retain your personal data. Thereafter, your personal data shall be immediately and irrevocably destroyed. As a result [...]

9. Data Retention 2020-08-04T10:07:17+02:00

8. Automated Decision-Making and Profiling


Your personal data will not be used for any decision solely taken on the basis of automated decision-making processes, including profiling. In the interest of transparency, note that we use systems [...]

8. Automated Decision-Making and Profiling2020-08-04T10:06:45+02:00

7. Recipients


The recipients of your personal data are: selected individuals within our companies, on a need to know basis, any service providers that may have access to your personal data in rendering [...]

7. Recipients2023-10-10T08:10:27+02:00

6. Lawfulness of processing


We process your personal data on the following bases: Entering into and performing a contract – in particular to provide you with the services you have requested from us. The consequence [...]

6. Lawfulness of processing2021-02-17T11:48:35+01:00

5. How do we use your personal data?


Irrespective of the manner that we have collected your personal data, we will only process such data for the purposes of the provision electricity services to you and purposes which are [...]

5. How do we use your personal data?2020-08-04T10:04:54+02:00

4. What personal data do we process? 


The personal data of the customers we typically collect and process includes: Name, Surname, ID card/passport number and associated document number (such document is processed for identity verification: (i) either in [...]

4. What personal data do we process? 2020-08-04T10:04:09+02:00

3. How do we collect personal data?


As utility service provider, we regularly collect personal data as part of our services and legal obligations. We typically collect personal data: Through application forms filled and submitted to us or [...]

3. How do we collect personal data?2021-02-17T11:46:56+01:00
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