Following a request for assistance from a small number of customers, Enemalta plc collaborated with the Police and investigated allegations of misappropriation of customers’ funds by a third party.
The Company took immediate action as soon as it was informed that an unauthorised person had allegedly defrauded customers by requesting money to settle their utility bills. Details of the person involved and all information received were immediately passed on to the Police for further investigations. The person allegedly involved, who was arraigned in Court today, is not an employee of Enemalta plc, of the Water Services Corporation or of their subsidiary company Automated Revenue Management Services (ARMS) .
It was also alleged that the same person involved was offering a device that could affect meter readings. This allegation was investigated and found to have been untrue.
Enemalta plc and ARMS encourage customers to pay their utility bills through authorised channels only, as clearly indicated in the information given on each bill they receive. Customers who have any details about this case or any other irregularity that may be related to Enemalta’s services are invited to contact the Company’s customer care team on 8007 2224 or firstname.lastname@example.org
, or to submit the information anonymously through the Company website www.enemalta.com.mt
Enemalta plc would like to thank the Police for its ongoing collaboration and support during this investigation.