Thank you for letting us know about this difficulty. We will review it as soon as possible, and send you a notification number by SMS message on the contact number you gave us in your report. If your report is invalid, you will be notified as well. You can use the notification number to check the status of your report online - enemalta.com.mt/status. In case of difficulty, contact our 24/7 customer care team on 8007 2224.
Is the digital display of your smart meter switched on?
What text do you have on your smart meter display?
1. Make sure that the circuit breaker forming part of the meter (beneath the display) is switched on.
Applicable for three-phase connections only
Is the display of your three-phase electricity connection showing "L1 L2 L3" as indicated in the photo above?
If you can see these three symbols, none of the phases you are being supplied with is disconnected from the network. The difficulty is probably related to a fault in your internal circuit. Ask your authorised electrician or engineer to test your internal installation and identify the cause of your power cut.
If any of the three symbols in your three-phase meter display is missing (for example, display showing "L1" and "L2" only, proceed to Step 4.
Is your street affected by planned network maintenance or upgrade works currently in progress?
Check out the map below to find out if we are currently carrying out any maintenance or upgrade works that may be affecting your electricity service.
If your meter's digital display is switched off and your street is not highlighted in the power cuts map, or if any of the phases of your three-phase connection is disconnected, you need to contact us to dispatch our technicians to resolve your difficulty. To report your difficulty, you would need to provide us with the account number or the meter number of your service. The two numbers are printed on your ARMS electricity bills, whilst the meter number is also printed on your meter.
To report your difficulty, call our 24/7 customer care team on 8007 2224 or use the online form below: