Electricity Services Application Forms Electricity Tariffs   Water Tariffs  Bills  High & Low Voltage Services  Theft Reporting  Network Code

Form A

New Electricity Service
When requesting a new Electricity Service one is to seek the assistance of the Licensed Electrician, who has been entrusted with the electrical installation, to fill in a form- (Form A) and submit it to:

Customer Care Section
Xatt il-Qwabar,
Marsa

All requested information must be provided since the Application will otherwise not be accepted.

Note 1: Large developments such as blocks of flats or commercial premises should be aware that due to the relatively large electricity demand that they may be requesting, it is necessary that a substation needs to be constructed on the same premises to satisfy their requirement. Additional separate space will be required to house metering and associated equipment. People responsible for large developments should consult Enemalta while still on the drawing board to include in the plans, the required physical spaces where to house the substation and metering and associated equipment separately.

Note 2: Customers requesting services for garages in common areas will be provided with an electricity meter which will be installed at the common entrance to the garages. It is  therfore advisable to consult Enemalta before installing any electrical equipment on the customer's side.

Form B

Addition / Reduction / Shifting / Re-Test of Electricity Service
To request additional power, reduction in power, shifting of metering equipment or a re-test one is to seek the assistance of the Licensed Electrician, who has been entrusted with the electrical installation, to fill in a form-(Form B) and submit it to:

Customer Care Section
Xatt il-Qwabar,
Marsa

Form C

Removal of Electricity Service
Consumers wishing to remove their Electricity Service need to submit a form- (Form C) duly filled in and submit it to:

Customer Care Section
Xatt il-Qwabar,
Marsa

Form D

Shifting (Removal)/Switching Off of Overhead Lines
In certain circumstances due to developmental works one requires to deviate or remove overhead lines, brackets, poles etc. in close proximity to buildings. Such requests are to be submitted through a form - (Form D) duly filled to:

Customer Care Section
Xatt il-Qwabar,
Marsa

All above forms may be obtained from the Customer Care Section

Form E

Changing Tariff from Kwh to Kvah
Commercial and industrial customers could benefit fianancillay by requesting for a change in tariff, meant to improve the Power Factor of the instalation, by filling in a form - (Form E) and submit it to:

              Customer Care Section
              Xatt il-Qwabar, 
              Marsa

Form T

Temporary Electricity Service
These services are restricted to special consumers such as Kiosks, Stands, Street Decorations, Cranes, Luna Parks and Festivals. As for other requests a form-(Form T) is to be duly filled and submit it to:

              Customer Care Section
              Xatt il-Qwabar,
              Marsa

Moving Into A New House
Before purchasing new property you are strongly advised to check that the electrical meter and associated apparatus is not tampered with as this may lead you to bear the consequences. Stealing electricity is a criminal offence leading very often to suspension of the service.  It is therefore recommended that the new tenant submits an application form ‘H’ for change of meter.

Demolishing of existing Buildings
In general when buildings are to be demolished there are two things that are required so that works can proceed smoothly and the customer does not encounter any problems in the future. These are:
1) A request is to be made to remove the Electricity meter from the premises before any civil works are undertaken. This is to be effected by submitting an application Form C to:

Customer Care Section
Xatt il-Qwabar,
Marsa

2) If it is the case that overhead lines attached to the building would need to be shifted in order that the proposed civil works can be carried out then a request is to be made to shift the overhead lines. This is to be effected by submitting an application Form D to:

Customer Care Section
Xatt il-Qwabar,
Marsa

Both Form C and Form D are therefore required in such cases. The Form D will not be accepted unless a Form C is also submitted.

Complaints about the Quality of the Electricity Supply
These complaints vary in nature, some examples are supply interruptions, low voltage, unsteady supply, damaged or dangerous poles, brackets and wires.

Such requests need to be made immediately in order that the nature of the complaint can be assured and appropriate action could be taken.

Complaints can therefore be made directly to the District Office responsible for the electricity in your area. The District offices are open during office hours from Monday to Friday as follows:

07.00 – 16.15 in winter
07.00 – 13.00 in summer

District Offices
The list below shows the respective District Offices, the towns and villages for which they are responsible and the Districts means of contact.

Telephone Numbers
Malta 21223601 (number of lines)
Gozo 21556417

Street Lighting – Repairs / New Street Lighting

All works related to street lighting should be reported to the Local Council. The Local Council will take it upon itself to seek the services of Enemalta, if so required, to carry out the necessary works. Our Customer Care Section will be ready to assist you in any query you might have.

Customer Care Section

Telephone Numbers: 21224600, 22980457, 22980402
Freephone 80072224
E-mail address: customercare@enemalta.com.mt