Home Help and Advice Paying your Bill

Jekk tixtieq din l-informazzjoni bil-Malti jekk joghgbok ikklikkja hawn: Kif thallas il-Kont tieghek.

ARMS Flyer English ARMS Flyer Maltese

By Direct Debit
You get €3 discount per bill (€18 annually) if you pay by direct debit. You can download a direct debit mandate from www.wsc.com.mt, or we can assist you in setting up this facility at one of our Customer Care Offices.

By Credit Card or Debit Card
Payment by cards can be done through:
• Water Services Website www.wsc.com.mt
• internet banking (www.bov.com, www.hsbc.com.mt,  ww.apsbank.com.mt )
• BOV Phone Banking services (21322121)
• HSBC Phone Banking Services (23802380)
• any of our Customer Care Outlets

By Post
Send a cheque payable to ARMS Ltd together with the remittance slip (tear the bottom part of the bill) in the enclosed postage paid envelope. Kindly write your Utility account number and the bill number (displayed at the top of the bill) at the back of the cheque. Do not send any cash through the mail.

Customer Service Outlets

  • WSC Building, Qormi Road, Luqa, Malta
  • WSC Offices, Triq il-Bastjun, Victoria, Gozo

Opening hours Monday to Friday between 8:00 till 12:30 in winter and till noon in summer.

Alternative Outlets (for billing settlement only )

  •  At any Maltapost plc branch
  • Through any Bank of Valletta or HSBC ATMs
  • At Mtarfa, Gudja, Birgu or Ghaxaq Local Council

Please note

  • A €35 administration charge and relevant interest charges will be applicable for each payment which is dishonoured. It is imperative you pay within 45 days from the date of invoice
  • Interest at 6% per annum will be charged from 15 days after date of invoice on any late payments
  • The Company may suspend your Utility services if bills remain unpaid
  • In the case of a service suspension, charges will apply
  • The Water Supply Regulations may be viewed on www.wsc.com.mt

Data Protection

In accordance with the Data Protection Act the information contained herein will only be used for billing purposes. In the case of companies or other corporate bodies presenting cheques which are not honoured, the Company reserve the right to transfer data to the Malta Association ofCredit Management (MACM).

Contact Us

  • Freephone 8007 2222 for assistance regarding queries related to your service or bill as well as any technical problems related to water supply, leakages and wastewater
  • Freephone 8007 2224 for assistance with regards to technical problems related to electricity supply
  • Water Services
  • Enemalta plc
  • E-mail at customercare@arms.com.mt.
  • Postal Address: ARMS Ltd, P.O. Box 63,Marsa, MRS 1571, Malta

Please check your bill to make sure that your surname and name, the number of residents, as well as service and postal address, are correct.